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COVID-19 FAQ

In light of the unprecedented, global response to COVID-19, we want to provide you an update on how this situation may impact AweShoppers transactions.

To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact AweShoppers Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation. Please refrain from contacting us multiple times about the same issue as this can cause further delays.

We thank you again for your patience and understanding during these challenging times and for being a loyal AweShoppers customer.

Is my delivery going to be delayed?

Our goal is to fulfill orders within our usual timeframes. However, delivery times are dependent on the capabilities of our delivery partners as well as any government’s recommendations or regulations towards self-isolation. 

Is my package and product safe?

We understand that you may have concerns and the official CDC FAQ page has some helpful information regarding how COVID-19 is transmitted, including:

"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available."

Where can I get updates on my order? 

To check out the delivery tracking of your order, visit 

https://aweshoppers.com/pages/tracking-your-order

You can also follow UPS and DHL service alerts to keep up to date on COVID-19 shipping delays.

UPS Service Alerts
UPS Important Updates
DHL Important Information
DHL Global News Alerts
Royal Mail Coronavirus Updates
Customer Service
For all customer service enquiries, please email us at support@aweshoppers.com

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